Driven by Innovation, Guided by Care

 At Sensio, we're driven by innovation, but care will always come first. While we focus on advancing digital technology in safety monitoring, many of our UK team members have firsthand experience working in care. That practical insight helps us stay connected to the realities of care and better support the people we work with every day. 

Our Customer Success team embodies this approach. Working closely with partners from the outset, they help providers achieve their goals, make the most of system insights, and deliver the best possible outcomes for residents and care teams.

One of those team members is Customer Success Manager, Sarah Jane Brown. With nine years of experience in the care sector, including six years as a Deputy Home Manager, Sarah brings valuable frontline knowledge to her role. We caught up with her to learn more about her journey and how her experience continues to shape the support she provides today.

Let's go back to the beginning - what did a typical day look like when you were working in care?

I don’t think there is such a thing as an average day when working in a care home - every day is different, and the pace can be incredibly busy. The day usually begins at 8am with a handover from the senior team or night staff, before you’re allocated to a unit based on the residents’ needs, often working alongside another member of staff.

From there, the day centres on supporting residents with personal care, helping at mealtimes, taking part in activities, and providing reassurance and assistance throughout the day until bedtime. Alongside this, it is important to keep care records accurate and up to date, ensure all relevant tasks are completed, and make sure each resident’s needs continue to be met in the best possible way.

The most rewarding part of being a carer is getting to know the residents hearing their stories, learning about their lives, and sharing those everyday moments with them. Seeing a smile on someone’s face and knowing you’ve made a positive difference is what makes the role so special.

What did you enjoy most about the role and what made it especially different to other positions you've had?

What I loved most about the role was that no two days were ever the same. It wasn’t a typical 9 to 5 job every day brought new people, new experiences, and the opportunity to get to know residents and their families. I found so much fulfilment in caring for residents and doing everything I could to make their stay with us as positive and meaningful as possible.

What are the most significant changes you've seen in care technology since your time working on the frontline in care homes?

Over the years, I’ve seen first-hand how much care technology has changed. When I first started, everything was handwritten care plans, daily notes, MAR charts and we relied heavily on paper and analogue call bells to manage the day-to-day running of the home.

Now, everything is much more digital, and it’s made a real difference. We can respond to residents much quicker, monitor their needs more effectively, and get a much clearer picture of their behaviours and wellbeing.

From a carer’s point of view, it’s made the job more manageable. We’re able to write notes in real time rather than trying to remember everything at the end of a shift. We can quickly check on residents digitally, which supports us to prioritise who needs us most. As a manager, having oversight of the whole home care plans, medications, and resident information all in one place has been a huge benefit.

It also makes reporting so much easier and more accurate, which supports better decision-making. Overall, the technology hasn’t replaced the human side of care, but it’s definitely helped us work more efficiently, improve safety, and spend more meaningful time with residents.

Looking back, is there a memorable moment or experience that has remained with you over the years?

We always made it a priority to create meaningful and engaging experiences for the residents, making sure they felt included and celebrated. One memory that has stayed with me was organising a party for a resident’s 100th birthday. We invited their family, friends, and even the mayor, and arranged for the local newspaper to cover the event it was such a special occasion and a wonderful moment for everyone involved.

How has your experience as a care worker shaped the qualities you bring to your role at Sensio? 

I have a strong understanding of the day-to-day realities of working in a care home, including the CQC regulations, the policies in place, and the level of governance needed to ensure high standards are consistently met. I also recognise the incredible hard work of the entire team , from care staff and management to housekeeping, and just how fast-paced and demanding the environment can be.

I also understand that care teams are constantly adapting to new systems and new ways of working. That’s why resilience, compassion, and the ability to really listen are so important in my role at Sensio they help me support teams in a way that feels practical, empathetic, and grounded in real care experience.

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We’re driven by innovation - but care will always come first. Our Customer Success Managers, Installers and Sales teams all work alongside care teams - offering consistent support through every step of implementation. Best practice only comes by working together to truly ensure the delivery of outstanding care.

If you’d like to learn more about what the implementation process could look like for you organisation, feel free to get in touch to see how we can tailor a solution that truly meets your needs.