Key outcomes
- 100% resident uptake through an informed consent process
- Reduced need for intrusive overnight checks
- Improved response times and operational visibility
- A quieter, calmer environment through silent alerts
- Enhanced support for residents living with dementia
Herne Bay Manor wanted a modern care solution that could enhance safety while preserving residents' independence and dignity. The team sought a proactive approach to falls prevention, reduced disruption for residents, and greater visibility for care teams.
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Sensio RoomMate was introduced as a core part of care delivery. Using privacy-first infrared technology rather than cameras, the system monitors movement patterns and provides real-time alerts when support may be needed.
The home adopted a fully informed, opt-in approach with residents and families, resulting in 100% uptake. Digital supervision, silent alerts, and tailored settings enable teams to provide timely support without unnecessary disruption.
---------------------------------------------------------------------------------------------- The technology is already helping teams identify risks earlier, intervene sooner, and deliver more personalised care.
By replacing audible alarms with silent alerts sent directly to handheld devices, the home has created a calmer environment, particularly at night. Reduced unnecessary checks help residents maintain better sleep patterns while giving teams greater confidence and visibility.
Mike Wilson, Chief Operating Officer at Dunham Care, said:
"We believe Sensio is a more effective solution as it is a proactive, non-intrusive system. RoomMate focuses on prevention rather than detection, enabling intervention before a fall or incident occurs rather than responding after the fact."
"The system's non-intrusive nature supports our approach to dementia-friendly care, providing continuous monitoring without compromising privacy or dignity."
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Success has been driven by strong collaboration, transparent communication with residents and families, and a shared commitment to innovation.
Nicola Ricketts, Customer Success Manager at Sensio, commented:
"It's been a fantastic journey so far with the team at Herne Bay. Working with people who are engaged, motivated, and open to new ways of working makes a real difference."
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As occupancy at Herne Bay Manor grows, Sensio will continue to support safer, more responsive care. The next phase will focus on measuring outcomes such as falls reduction, response times, and resident wellbeing, helping further demonstrate the value of proactive, person-centred technology.