Following the rollout of Sensio's RoomMate technology, Cinnamon Care Collection achieved:
"We're really proud of the improved response times and the more proactive approach to care." Gavin Pathmarajan, Head of Care and Quality, Cinnamon Care Collection
Traditional monitoring methods could be disruptive, particularly overnight, and the team were seeking a solution that would help identify risks earlier, improve falls management and support a more proactive approach to care.
"We've always been keen to be at the forefront of evolving technology." Rob Burcher, Head of Support Services, Cinnamon Care Collection
Sensio's privacy-first sensor technology helps create a safer environment for residents while preserving the things that matter most – independence, dignity and peace of mind. By discreetly identifying falls and changes in behaviour, it enables care teams to provide timely support without interrupting daily routines.
"The biggest change has been monitoring residents in a discreet, non-intrusive way while supporting independence." Gavin Pathmarajan
By identifying patterns and behavioural changes, care teams have been able to intervene earlier and make more informed, data-fuelled decisions. In one instance, increased night-time bathroom visits highlighted through RoomMate data helped teams identify a urinary tract infection at an early stage – an incredible result.
According to Cinnamon Care Collection, the system has improved overnight care by reducing the need for routine room checks, helping residents enjoy more uninterrupted sleep while enabling teams to maintain oversight and respond when needed.
"Sensio allows us to identify patterns and trends without interrupting residents' daily lives." Gavin Pathmarajan
From the outset, the relationship was shaped by a shared commitment to quality care. By working closely together and learning from one another, Cinnamon and Sensio were able to create an approach that delivered real value for residents, reassured families and supported care teams in their day-to-day roles.
"The support, openness and willingness to learn and evolve together made a real difference." Gavin Pathmarajan
"It's very easy to work with values-based people. There's a real synergy between our values and the ability to challenge each other to drive a better outcome for the people we're looking after." Lisa Delaney, UK Country Director for Sensio
As the partnership continues to evolve, the focus remains on what matters most: helping residents enjoy the best possible quality of life. Future priorities include preventing falls, reducing unnecessary hospital admissions, supporting restful sleep and empowering care teams with insights that enable even more personalised care.